General Questions:

 

Q: I am interested in the BFO service; how, do I complete an order?


A: It's easy! Select the "shop" icon, and then click on the products in which you would like to order.  Once you've detailed the quantity and clicked on the item a pop-up will appear.  This pop-up will ask you whether you would like to order this item on a one time only or recurring basis, and then which week you would like this order to begin on.  You can then save and review your order, or save and continue shopping.  

 

Q: Is there a deadline to ordering for the following week?

 

A: Yes.  Your deadline depends on which route you are on.  For example, all Regina delivery and the Wednesday and Thursday pick-up routes have a deadline of Sunday at noon.  The Monday Pick-Up Route,Weyburn, Radville, Ogema/Pangman, Milestone and White City and area customers have a deadline of Friday at 9am.  If you miss the deadline your order will automatically go to the following week. 

 

Q: Why is there a deadline?

 

A: The deadline allows us to know what our customers need, before we complete our produce orders to our farmers and distributors.  This way, we hope to make a precise order and cut down on produce waste.

 

 

Q: What if my address changes?


A: You may update your address by clicking on the "Account Options" Tab; click on "Modify your Personal Information," and then enter your new shipping address. Click "Save"

This will send us an automatic email to advise us that you have made a change on your account.  If your delivery day or time changes we will notify you by email of your new delivery day or time.

 

**Please note that if you pay by credit card, that your billing address must remain the same as to what address your credit card company has on file. 

 

 

Q: How do I update my account with new credit card information?


A: You may update your credit card information by clicking on the "Account Options" tab
Click on "Modify your Personal Information"
Enter your new credit card information
Click "Save"

 

 

Q: Are your products organic?


A: In general, yes!  Most everything we offer is certified organic.  There are a few exceptions to this rule.  Depending on the supplier, the meat that we offer, all local Saskatchewan meat, is either organic, but not certified, or natural meats--which means no antibiotics and no hormones.  As well, in regards to grocery items it is under Canadian law that an item has to consist of 95% organic ingredients or more for it be certified organic.  This is why you will see some items that will promote that they have "89% organic ingredients."  If the item does not have an Organic Certification logo on it, that means it does not meet our country's criteria.  If you are ever unsure, please feel free to pop us an email and ask.       

 

 

Q: Is the produce local?  If so, where does it come from?


A: At Body Fuel Organics, it is integral to our mission to support local, organic Saskatchewan farmers.  During the growing season, we strive to offer as much local, organic produce in our bins as possible while still ensuring good value for our customers.  We also work with two organic distributors from British Columbia that bring us organic B.C produce during the Spring, Summer and Fall and then during the winter work more closely with certified organic, fair trade farmers from California, Mexico and down the coast to South America.       

 

 

Q: Is the bin program at Body Fuel Organics a year round service?


A: Yes, we build and deliver bins every week of the year, with the only exception being the week between Christmas and New Years.  If there are any disturbances to the service, ie. due to poor weather conditions or truck delays, you will be notified immediately via email with the new date and time of your bin pick-up or delivery.  

 

Q: Do you have a friend referral program?

 

A: Yes, we do!  If you really enjoy our program, and have referred friends and family members to the bin program, then we would like to thank-you by giving you a credit on one of your orders.  What needs to happen?  When your referred individual signs up online they will need to enter your name under the "Who referred you?" tab.  When they have ordered at least three bins then there will be a $5 credit put on your account and taken off one of your orders. You will receive an email from us confirming the credit.   

 

 

Q: Who do I contact if I have a problem with my delivery?


A: Should you have any questions or concerns, please feel free to contact us by email at bin@bodyfuelorganics.ca.  You may also contact us by phone at 306-352-3835.
We will have someone get back to you as soon as possible.

 

 

Q: What do I do with the bin & liner that my order arrived in?


A. Please return your bin and blue liner each time you pick-up or get your next order of produce delivered.  We will exchange your empty bin for a full one. 

 

 

Q: Can I get items not listed on the website?


A: It you are looking for something  in particular, that you are not seeing, please send us an e-mail at bin@bodyfuelorganics.ca and we will do our best to find what you are looking for.

 

Q: If you could tell us one thing that will make this experience easier, what would it be?

 

A: The most important button on the website is "Your shopping Cart."  Our website does not operate the same as Amazon, etc.  In the fact that there is no check-out button, therefore, if you are just testing the system out, before you log out please click on "your shopping cart." If there are any items in that cart that means you are going to get it.  So, please make sure that "Your shopping Cart" is accurate to what you need. 

 

 


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